AdvancedSearch

Help & Support

FAQ

About Rental:

Identification & driving licence requirements:

- A notarized (officially authorized) translation of your drivers licence is required.

- An English version will serve all applicable countries though it is preferred to have I the local language of where you will rent.

- Countries NOT accepting include South Korea, Japan, Sri Lanka (sill change 09/2014 normally),  Estonia, Latvia, Lithuania.  This is a non-exhaustive list.

- Please also bring your drivers licence, passport and international credit card (with Amex, Mastercard or Visa logo)

--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

About Reservations:

 Delayed flight / late arrival:

- If you have entered the flight number (on the booking page) and your flight is delayed Europcar will wait open for you to arrive.

- You should ensure the rental start time is the same as the flight estimated arrival time so that staff can validate the flight.

 Domestic 1-ways:

- Europcar allows you to take a car from one place and leave it in another place in the same country (i.e. from London to Manchester).

- This is called a 1-way rental.

- Not all rental stations permit 1-way rentals to start or finish with them.

- If permitted, Europcar online booking systems will permit the reservation and a 1-way fee will be included in the reservation price that you see.

 International 1-ways:

- Europcar permits taking a car from one country and leaving it in another country. This is called an international 1-way.

- Not all countries allow this to happen.

- If permitted, Europcar online booking systems will permit the reservation and a 1-way fee will be included in the reservation price that you see.

 Driving from one country into another:

- Europcar allow you to drive from one country into another, and then return the vehicle at its point o origin.

- Not all countries or vehicles allow this.

- For information: between all mainland Western European counties is allowed (France, Belgium, Netherlands, Germany, Italy, Luxembourg, Portugal, Spain, Switzerland)

 GPS / Navigation systems:

- Europcar offers GPS navigation systems as additional equipment that you can reserve online.

- In some cases we need to check availability and your reservation will be “confirmed if you do have hear from us within 48 hours”. The price is guaranteed.

- In some countries certain vehicle categories will have GPS/Navigation inbuilt, in such cases this is indicated.

 Amending or cancelling a reservation:

- You are free to do so without penalty as long as before the rental date.

- Please use the “modify / cancel” link available on any Europcar website homepage.

 --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

 About Invoice / After your Rental

 Retrieving my invoice:

- If you have rented in the following countries you can retrieve your invoice online:

Australia, Belgium, France, Germany, Italy, New Zealand, Portugal, Spain, UK.

 Administrative invoices for traffic violations (speeding, parking, being in bus lane, etc):

- Many government authorities oblige Europcar to provide client information concerning traffic violations.

- Europcar is asked for this information 1-4 months after the rental has occurred.

- In such cases, an Administrative fee is charged to the credit card used for the rental.

 -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

 Could not find the answer you need? Please click here to contact us

 -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------



 

Same smart app. More mobility.

Download the Europcar mobile app for iPhone, iPad and Android now!